Move a website

Three places a website can go

Open ⋯ on the website's card in your list of websites and choose Move website. You get one list with three groups:

• Your companies - file the website under a different company in the same account. Nothing changes for your visitors, and nothing changes on your bill.
• Your other accounts - if you have more than one account, move it to one of them. One confirmation and it is done; there is nobody to ask, because you own both.
• To someone else - hand the website over to another person. They get an email and have to accept it.

What happens to the website

It stays online the whole time, on the same address. A connected domain is not disconnected, the site is not unpublished, and visitors notice nothing. For a few seconds while the move runs you cannot edit the website - the editor says so.

Everything about the website travels with it:

• All pages, sections and published versions
• Every message, customer, order, invoice and booking
• Your statistics and version history
• Images, fonts and what the AI knows about your business
• The connected domain

Everyone you invited to the website keeps their access. If your bookkeeper or a photographer could edit the site before the move, they still can afterwards.

Two things stay behind, because they belong to the account rather than to the website: AI credits, and anyone you invited to the whole account (rather than to this website).

Handing it over to someone else

Type their email address and send the request. Then:

1. They get an email with a link. They need an account with us - it is free to create one.
2. They see who is handing the site over, the site's real address so they can check it, and what they are taking on. Nothing is charged.
3. When they accept, the website moves to their account.

Until they accept, nothing changes. Your website works exactly as usual and you can cancel the request at any time. If email is slow, you can copy the link and send it yourself. We remind them after a week, and if nobody answers within 14 days the request closes and the website simply stays with you.

The subscription does not travel. Plans belong to the account, not to the website, so the person receiving it pays for their own. That is also why we check their account before the move: if the site uses a custom domain, a webshop, statistics tools or the visitor assistant and their plan cannot cover it, we stop and say so instead of moving the site and quietly switching those things off.

By default you stay on as an editor, so you can keep working on the site after handing it over. Untick that box if you do not want to. The new owner can remove your access whenever they like.

When we cannot move it

We will tell you which of these it is:

• The receiving account has no room. Its plan allows a certain number of websites and they are all taken. Upgrade that account first.
• The website takes card payments. Payments go to a bank account belonging to a specific company, so switch card payments off before moving the site - money must not end up with the wrong company.
• A customer is waiting for a refund. Settle that first.
• You bought the web address through us. It renews on your card, and that cannot be moved automatically yet. Get in touch and we will help you.

Unpaid invoices and half-finished orders do not stop the move - they travel with the website, and we tell you how many there are so it is not a surprise.

After the move

If you handed the site to someone else, their messages now go to them: form notifications and any email forwarding are reset so your inbox stops receiving their customers. The new owner sets their own address under Inställningar.

If you moved the site between your own companies or accounts, nothing about notifications changes.

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