Inbox

Every message, booking, review and order from your website in one list - with a reply, a note and a follow-up date.

When someone messages you, books a time, leaves a review or buys something on your website, it arrives in your Inbox. Nothing depends on you spotting an email: new items always appear here, even if email notifications are off.

Working through the list

Each row shows who it was and what they wanted. Use the filters to see only what you need:

To do - not handled yet. This is the useful default.
Messages, Bookings, Reviews, Orders - one type at a time.

Search by name or email to find someone again. When you reply, the item is marked Handled - and you can undo that, or mark it as not handled later.

What you can do with one item

Open a row and you get the actions that make sense for it:

Reply by email or Call - straight from the row.
Draft reply (AI) - lets the AI write a first version for you to edit. It costs 1 AI credit.
Reply templates - save the answers you keep typing, then reuse them.
Note - a private note only you can see.
Follow up - put a date on it (tomorrow, in 3 days, or your own) and the row reminds you when it's time.
Archive - out of the list, still findable. Deleting is permanent; the customer stays under Contacts with their history.

Bookings

A booking row can be rescheduled (you pick a new free time), marked as a no-show, refunded, or restored after a cancellation. If the booking required a deposit, it can't be confirmed until that deposit is paid.

Reviews

A review you like can be added to your website in one click. It lands in your draft, so publish to make it visible to visitors.

Orders

Order rows show what still has to be sent, link straight to the order confirmation, and hand off to Sell for refunds and fulfilment.

When an email doesn't arrive

If a confirmation or reply bounced, the Inbox says so at the top and names who it was. The address is usually just misspelled - reach out another way.

Next steps

Take bookings - where bookings come from.
Sell products - orders, refunds and delivery.
Statistics - which pages create these contacts.

Didn't find the answer, or is something wrong here? Tell us.