AI assistant on your website

An optional assistant that answers your visitors' questions from what you have published - and hands them over to you when they're ready.

You can put a small AI assistant on your website that answers visitors' questions day and night: opening hours, what a treatment involves, whether you deliver to their area. It's off to begin with, and it only knows what you let it know.

It's included from Starter, because every answer to a visitor uses AI.

Turn it on

Open Settings → AI assistant and switch on Show the AI assistant. From there you set:

Greeting - the first thing a visitor sees. Leave it blank to get a ready-made greeting written for your industry.
Position - bottom right or bottom left.
Offer contact with the company - lets the assistant hand a visitor over to you instead of guessing, which is usually the point.

The assistant appears once you save and publish. Nothing is visible to visitors before that.

What it knows

By default it answers from your published website - nothing more, so it can't leak a draft you haven't shown anyone yet.

Under Extra knowledge you can add what it may also use:

Text you paste in - a price list, your terms, service details.
A PDF, up to 5 MB. A scanned PDF with no text in it can't be read yet.

Only add what may be public. The Company Knowledge your editor AI uses is never shared with visitors automatically.

Try it before anyone sees it

There's a test chat in the same place. Ask something as a visitor would. Your settings are saved as you go, but nothing is public until you publish.

Privacy - read this before you switch it on

Visitors are told they're talking to AI.
Chats are sent through OpenRouter and kept for no more than 30 days.
Update your privacy policy when you turn the assistant on. There's a link to it right there in the settings.

Turning it off again

Switch it off and publish. To delete a knowledge source that the published website still uses, deselect it, save, publish, and then delete - in that order, so the live assistant is never left pointing at something that's gone.

Next steps

Settings - where the assistant lives.
Publish your website - the step that makes it appear.
Inbox - where handed-over visitors end up.

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